Delivers exceptional digital experiences with custom websites, eCommerce Solutions, CRM and marketing strategies tailored to your business.
Delivers exceptional digital experiences with custom websites, eCommerce Solutions, CRM and marketing strategies tailored to your business.
Last Updated: August, 2025
At Webgro Solutions, we strive for complete customer satisfaction. This policy outlines the terms governing refunds and cancellations for our comprehensive suite of services including CRM systems, E-commerce solutions, Web Development, and Digital Marketing tools.
Refund requests must be submitted within 7 days of the original purchase date
A fixed amount of ₹10,000 will be deducted to cover setup and installation expenses
Refunds are only considered in cases of technical failure or application malfunction
No refunds if client delays necessary actions for customization or configuration
Reinstallation services are available after the initial setup period, subject to our terms and conditions and upon confirmation of payment.
No annual maintenance fees or server hosting charges for CRM and ERP users unless specifically stated in your service contract.
Billed based on effort, complexity, and developer resources required
WhatsApp, SMS, Email integrations not included by default and may incur additional charges
Google Maps-based tracking requires clients to maintain an active Google Wallet balance. WebGro Solutions is not responsible for service disruptions due to exhausted Google credits or third-party billing issues.
Supported via providers like ATOZ Sender, Fit-Tech 24, Maytapi. No charges for pre-integrated options. Custom integration fees apply.
Gmail, Zoho, Office 365 supported by default. Custom setups may incur additional charges.
Pre-integrated vendors are free to use. New vendor integration may attract charges.
Native support included. Other lead APIs are chargeable based on scope.
Supported for IndiaMART, TradeIndia, Just Dial, OLX, Exporter India with valid credentials/API keys.
Voice and IVR features are not included in standard packages. Pre-approved IVR systems are supported. New integrations may be billed based on effort and system compatibility.
To initiate a refund request, please contact our support team at webgrosolutions@gmail.com within 7 days of purchase. Include your invoice details, project name, and reason for the request. Approved refunds are processed within 5–7 business days.
Our support team is here to help with any questions
Webgro Solutions
Mahipalpur, Delhi – 110037
At WebGro Solutions, we deliver Web Development, CRM, E-commerce, and Digital Marketing services to streamline your business and fuel growth.